Terms of Service

1. The Service

SalesLab is an AI sales-practice tool. You add your product, and the Service generates buyer personas you can talk to by text or voice, scores the conversation against a sales methodology and shows a debrief. Paid plans add calendar-based meeting prep, reminders and team features.

Personas, replies, briefs and scores are generated by AI. They can be inaccurate or incomplete and are for practice only; they are not professional, legal or financial advice. The Service does not record or analyze your real calls.

The Service is provided “as is”. We work to keep it available but do not guarantee uninterrupted operation or a specific quality of AI output.

2. Accounts and workspaces

You sign in with Google and must provide accurate information. You are responsible for activity in your account. A workspace owner manages members and billing for the workspace and is responsible for the members they invite.

3. Acceptable use

You agree not to:

• upload data you have no right to use, including other people's personal data without a lawful basis;
• use the Service for fraud, harassment, spam or any unlawful purpose;
• try to access accounts or data that are not yours, probe or break the Service's security, or overload it;
• copy, resell or reverse engineer the Service, or access it by automated means except through features we provide;
• use AI output to impersonate a real person in a way that misleads others.

4. Plans, billing and renewal

The Free plan is free with the limits shown on the pricing page. Paid plans (Solo, Team) are monthly subscriptions; Team is billed per seat. Prices are shown before you pay.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Subscriptions renew automatically each month until cancelled. You can cancel at any time in Settings → Billing; the plan stays active until the end of the paid period, then the workspace moves to Free. We may change prices with at least 30 days' notice; the new price applies from the next billing period.

5. Refunds

You can request a full refund within 14 days of your first payment for a plan. After that, payments are non-refundable, except when the Service could not be used because of a technical fault on our side, in which case we refund the affected period.

To request a refund, write to [email protected] or Telegram @nmamizerov with the email of your account and the date of payment, or contact Paddle through the link in your receipt. Refunds are issued by Paddle to the original payment method.

6. Your content and our IP

You keep all rights to the content you add: product information, notes, transcripts and the AI output generated for you. You give us a limited license to process this content only to provide the Service.

The Service itself, including software, design and built-in methodologies content, belongs to the Provider.

7. Third-party services

The Service works with third-party services such as Google, Microsoft, Slack, Telegram and Paddle. Your use of them is governed by their own terms. How we handle data is described in the Privacy Policy.

8. Limitation of liability

To the maximum extent permitted by law, the Provider is not liable for indirect, incidental or consequential damages, lost profits or lost deals arising from use of the Service or reliance on AI output. Our total liability for any claim is limited to the amount you paid for the Service in the 3 months before the claim. We are not responsible for interruptions caused by maintenance, third-party outages or force majeure.

9. Termination

You can stop using the Service and ask us to delete your account at any time. We may suspend or close an account that breaks these terms, with notice where possible.

10. Governing law and disputes

These terms are governed by the laws of the Republic of Armenia. Disputes are first resolved by negotiation for 30 days; if unresolved, they go to the competent courts of the Republic of Armenia. Nothing here limits rights you have as a consumer under the law of your country.

11. Changes

We may update these terms. The date at the top shows the latest version; we notify account owners by email about material changes at least 14 days before they apply.

12. Contact

PE “Klimenko Iurii”, registration no. 264.1297939, Tax ID 72978355, RA, Yerevan, Kievyan str. 2, apt. 18. Email: [email protected]. Phone: +374 55 876 285. Telegram: @nmamizerov.